Refund policy

Failed generation

A preview is generated before payment. If generation fails, nothing is charged. If a charge is taken and the unlock still fails, the charge is refunded to the original payment method.

Delivered video

Payment happens after you have watched the preview of that same file. A completed unlock is not refunded because the likeness, timing, or ending differs from the uploads.

Retention is not a refund window

The 14-day download period is how long we keep the file. It is not a trial. Download a copy while the file is available.

If the refund does not appear

Email support@face-swap-video.com with the order number. Do not buy the same video again while the first order is still open.